About your patch
Where should I wear my patch?
We have found that the best place to wear patches is somewhere that doesn't bend too much and that doesn't see a lot of friction. The forearm, the lower stomach and the backside are all good places. If you find another great spot, we'd love to hear from you!
Can I swim/shower with a patch?
Our vitamin patches are all able to be worn in the water. They adhere best if they are applied to dry skin, so if you have already been swimming or in the pool/ocean for an extended period, make sure you dry off sufficiently. A little water may get under the patch, but as they are only to be worn for 24 hours, this shouldn't have too much of a negative effect on the experience and may even aid with removal.
Can I have too much vitamin B1?
The reason that we created a vitamin B1 patch for use when consuming alcohol is that as you drink, your body exhausts its stores of B1. An AKALO B1 patch restores the levels of B1 as you continue to consume drinks. There is little evidence of B1 being toxic, but if you have a specific worry, we would recommend speaking with your doctor. An important note is that while there is 50mg of B1 in each patch, only a portion of that will pass through your skin.
What’s the benefit of a patch?
Have a look at our AKALO Science for more information. Patches bypass the acids in your stomach and deliver nutrients directly to your body over an extended period of time.
Where are your products made?
Our patches are all made in the U.S.A. in an FDA-inspected facility.
Can you create a customized experience for corporate events, weddings, birthdays, or bachelor/ette parties?
Absolutely! Email us at email@example.com
How can I get rid of any leftover adhesive?
Sometimes there will be a bit of leftover adhesive, similar to a Band-Aid or athletic tape. If this happens, we've found that using a small amount of petroleum-based ointment will help to remove the residue.
Can I wear multiple patches at the same time? How many should I wear?
Feel free to wear multiple B1 patches. Many of our friends wear two at a time.
I’m loving #patchlife. Do you have any tips on how to patch?
Wearing patches is game changing for a lot of our customers. Using the skin as a transport is exciting and new. We’re glad you’re as excited as we are. But whether you find your rhythm in frequent use or only a couple a month, it’s important to think about the skin's natural expectations. Naturally, it isn’t used to being covered by a patch. So if your skin is working hard for you, be sure to let it recover. A 24hr patch wear is like a local workout for your dermis. To keep your skin in tip top shape, the best way to lend it a hand is by alternating patch locations. When asking the body to do something unconventional, we have to work with it, and that means giving it a break. It can be helpful to think of the IV analogy again. Doctors do not routinely administer an IV to the same location over and over again. For sure it’s very cool that we can get directly into your bloodstream, but it’s a good idea to pick a different spot and let your body heal. Simply put, do not place your patch in the same spot over and over again.
Orders, Shipping & Return
Do you offer free shipping?
Yes! We offer free shipping within Singapore for orders above $15. There is no promo code required, just simply checkout and get free standard delivery.
How long does shipping take?
Once we have received your order, your patches will be shipped out within 1-2 business days.
Standard Shipping typically takes 2-4 business days.
Tracked Shipping typically take 1-3 business days.
But sometimes there may be delays due to high volume.
I did not receive my order, what do I do?
Check your letterbox (yes, our patches are that small to fit in your letter box) or ask your family members if they have received a package.
If you have not received your package within 7 working days, drop us an email at firstname.lastname@example.org and we sort it out for you.
What's your return policy?
Our return policy is simple. Our customers are our friends and we treat them as such.
Return your unopened AKALO patches for any reason within 14 days of purchase for a full refund.
Simply email us at email@example.com beforehand and let us know what happened so that we may process a refund for any unused patches.
I received a damaged or faulty patch, what should I do?
We take our patches seriously and delivering quality patches to you are our number one priority. Drop us an email at firstname.lastname@example.org and we will get it sorted out for you.